Shipping policy

💬 Questions Before You Order?

If you have questions about any of our items before placing your order, or need help checking out, feel free to email us at: support@vimhue.com

Please note: Orders cannot be changed, modified, or canceled after checkout is completed.

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🔁 Returns & Exchanges

We totally understand—sometimes a cap just isn’t the one. That’s why we’ve made returns easy!

🧢 Return Window

Items may be returned within 14 days of delivery via our self-service portal:
👉 https://vimhue.com/apps/returns

💲 Return Fee

A flat $8 return shipping fee will be deducted from your refund—unless you added Checkout + for $2.98 at checkout, in which case your return label is FREE. 🎉

🔄 Exchanges

We do not offer exchanges at this time. If you need a different style or size, we recommend placing a new order and submitting your original for return.

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🔍 Return Guidelines

To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition

• Free from makeup, sweat, pet hair, odors, or any visible wear

Returns that do not meet these standards will not be accepted.

• Refunds are issued to the original form of payment for the cost of the item only (shipping & handling are non-refundable).

• Please allow 3–4 business days for our warehouse to receive your return and 7–10 business days for your refund to process.

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📦 Shipping Details

• Orders are processed within 1–3 business days.

• Standard shipping rates apply within the continental U.S.

• International orders ship via UPS (rates vary).

We are not responsible for:

• Carrier delays (USPS/UPS)

• Lost or damaged packages

• Customs duties or international fees

• Packages marked as delivered by the carrier

Need help with a delivery? Please contact the carrier first using the numbers below:

• USPS: 1-800-275-8777

• UPS: 1-800-742-5877

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📍 Wrong Address Disclaimer

Please double-check your shipping address before submitting your order. We are not responsible for packages returned due to incorrect or undeliverable addresses. If you catch an error, email us immediately—we’ll do our best to help, but changes are not guaranteed once an order is placed.

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❗ Defects or Issues with Your Order?

If something’s not right, email us at support@vimhue.com within 3 days of receiving your order. Be sure to include a photo of the issue so we can make it right.